Shipping

Australia Free Delivery
Received in 4 - 5 working days with tracking & signature

International $30AUD Express Delivery
Received in 4 - 7 working days with tracking & signature

Please provide a daytime delivery address as your package will be delivered from Monday to Friday between the hours of 9am - 5pm. When making your purchase please make sure you provide an address where you are certain someone is going to be available to sign for the package. Parcels cannot be left by request. If you have any special or urgent delivery requests, please email hi@byshannonmalone.com. Once your order has been despatched, you will receive a tracking number to check on your order via Australia Post. 

Please note that some international deliveries may be subject to import and customs fees, charges, taxes, or duties. All such expenses are the sole responsibility of the recipient and will not be covered by By Shannon Malone

All care is taken to promptly deliver your order, however By Shannon Malone takes no responsibility for delays in postage not in our control. We do not accept responsibility for any delays caused by insufficient delivery information.


Made To Order

All pre-order items are made to order, delivering in 4 - 6 weeks from date of order. 

To secure pre-order and made to order items the full payment - including shipping - is required at checkout. Items will be shipped within the expected delivery dates provided. Customers will be notified when their order is in production and when the item has been dispatched. Customers will receive a tracking number with the notification of dispatch.

Customers will be notified if delivery dates change. 

Any cancellations on paid pre-orders are dependant on stage of manufacturing and will be handled on a case-by-case basis.


Returns & Exchanges

To make a return or exchange, please email hi@byshannonmalone.com within 5 days of receiving your item. Let us know your order number and the item you wish to return or exchange. Returns and exchanges are dependant on phase of manufacture and will be dealt with on a case by case basis.

All items must be returned to By Shannon Malone in unworn, unlaundered, original condition with original tags, packaging and no alterations affecting the merchandise resale potential. By Shannon Malone reserves the right to refuse a return or exchange if the merchandise in question does not meet the above requirements.

Responsibility of the item remains with the purchaser until the item is received by By Shannon Malone. Shannon Malone does no accept responsibility for packages that are not shipped by our dispatch team. The purchaser is responsible for any return shipping costs; including local duties & taxes applicable to international orders. We do not refund any postal charges incurred for an exchanged product. We do not refund initial postage charges for returned items unless the goods are deemed faulty.

If you feel you have received a faulty product, we kindly ask you to email us your order number with a description of the fault and return the item to us for assessment. We will endeavour to repair or replace the item on a case by case basis.

By Shannon Malone will not repair/exchange/refund items that have been damaged due to general wear and tear.


Payment Terms

We accept payments via Stripe. All prices are in AUD.

By Shannon Malone takes no responsibility for any extra charges incurred at the receivers end.

If for any reason the items you have purchased are sold out, we will notify you and issue you with an immediate refund. Please contact us via hi@byshannonmalone.com if you have any questions about our payment terms.