Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Surge Casino, we believe that gambling should only ever be viewed as entertainment—similar to going to the movies or attending a sporting event. It should never be considered a way to earn money or solve financial problems.
Please gamble responsibly and within your means. Only bet what you can afford to lose, and remember that the house always has a mathematical advantage in the long term.
Age Verification
Gambling is only legal for individuals aged 18 years and over in Australia. By accessing Surge Casino through byshannonmalone.com, you confirm that you are of legal gambling age in your jurisdiction.
We take player protection seriously and do not knowingly allow underage gambling. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses: Trying to recover lost money by gambling more
- Hiding gambling: Concealing the extent of your gambling from family or friends
- Increasing stakes: Needing to bet more money to get the same excitement
- Loss of control: Being unable to stop or cut back on gambling
- Neglecting responsibilities: Missing work, school, or family obligations due to gambling
- Financial problems: Borrowing money or going into debt to fund gambling
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Relationship strain: Arguments with loved ones about gambling habits
- Using gambling to escape: Gambling to cope with stress, anxiety, or other problems
Self-Help Tools & Safer Gambling Features
Surge Casino and most reputable online casinos provide tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive regular notifications about how long you've been playing and how much you've wagered
- Time-Out/Cool-Off Period: Take a break from gambling for a set period without closing your account
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
Contact Surge Casino's customer support to activate any of these features on your account.
Support Organizations in Australia
If you or someone you know is struggling with problem gambling, please reach out to one of these organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential support and counselling services available 24/7 - Lifeline Australia
Phone: 13 11 14
Website: www.lifeline.org.au
Crisis support and counselling
International Support
- United Kingdom – GamCare
Website: www.gamcare.org.uk - United Kingdom – GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
Need Help?
If you think you may have a gambling problem, please reach out for help today. There is no shame in asking for support—thousands of Australians do so every year.
Contact Gambling Help Online at www.gamblinghelponline.org.au or call your local support service.
Remember: help is available, and recovery is possible.